To provide the ultimate convenience for you here at Kings Chelsea we are introducing a 24/7 Parcel Room for items that don't fit into your mailbox. As a default all parcel couriers will deliver parcels for residents to the Parcel SafePlace room. Parcels requiring a signature will be signed for by the concierge team and then delivered to the room for your collection. As soon as your parcel is securely logged into the Parcel SafePlace system you will receive a notification with a one-time unique collection code, simply enter the code and access the room to collect your parcels.

SPECIAL DELIVERY? WAITING IN FOR A SPECIFIC PARCEL? NO PROBLEM!
If you are expecting a parcel and will be at home, and would like the concierge team to request the courier to deliver directly to your door please just let us know by placing an order below. Place an order confirming the details about your parcel, and we will pass on your instructions to the delivery driver.

What if I am waiting for a special delivery, a large item or a something private?
As a default all parcels that are addressed to residents will be delivered to the Parcel SafePlace room. However if you are going to be home and are expecting a delivery you can make a request above (Request Parcel Deliver) via the app to the concierge team, who will notify the relevant courier company delivering a parcel to you on a specific day to deliver the parcel directly to your door.

Where is the Parcel Room located?
The Parcel Room is located adjacent to the Gym Concierge Desk.

How do I access the Parcel SafePlace Room?
Simply request access by placing your request above and you will be added to our systems so that delivery companies can select your name when delivering your parcels. Please ensure we have the correct email and mobile number for you to ensure all notifications are received.

Do I need to inform the delivery company to deliver to the Parcel SafePlace Room?
We advise that where possible when placing orders you state that your delivery should be made to the Parcel SafePlace Room as this is a "Safeplace" for your parcel to be left. Many online websites provide a comments box when completing your order so where possible please reference this.

How do I collect my parcel?
You will be notified as soon as a parcel is delivered for you. Your notification will include a secure one time access code to our secure monitored Parcel SafePlace Room. You will be asked to confirm your identity when collecting your parcel for security reasons.

What are the Parcel SafePlace Terms & Conditions?
You can view the standard T&C's by clicking here